FAQs
Payments
What are the available payment methods?
You can pay for your order with the following options:Cashapp PayPalVisa CardMasterCardAmerican ExpressApple Pay
My payment has failed. What should I do?
On our website we work with a "first come, first serve" system. This means that a product may become sold out after you have put it in your basket. To avoid disappointment, we advise you to complete your order as soon as possible.
During checkout, do you get the message "Authorization failed" when you pay with a credit card? If so, delete your cookies, use an alternative browser, or try a different payment method.
Have you not received an order confirmation from us, but the purchase amount has been debited from your account? Be sure to contact our customer service as soon as possible so we can process the order manually. Send us a screenshot of the payment so that we can deliver your order to you as soon as possible.
During checkout, do you get the message "Authorization failed" when you pay with a credit card? If so, delete your cookies, use an alternative browser, or try a different payment method.
Have you not received an order confirmation from us, but the purchase amount has been debited from your account? Be sure to contact our customer service as soon as possible so we can process the order manually. Send us a screenshot of the payment so that we can deliver your order to you as soon as possible.
Shipping
Where and when do you deliver?
We offer shipping throughout the United States.
- US Shipping: three to six working day
- Customs items: May very due to size and quantity.
*Please note that during sale periods shipping may take longer than normal. We apologize in advance for any potential delivery delays.
I am expecting a package but it has not been delivered.
We’re sorry to hear that your package hasn’t been delivered yet, but don’t worry. Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and is the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbors’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us. We will look into the whereabouts of your parcel to ensure a quick delivery.
Is the delivery address correct and is the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbors’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us. We will look into the whereabouts of your parcel to ensure a quick delivery.
Returns
Refunds
All purchases are final, not refundable
Other
Where do I submit a complaint?
If you are not satisfied with your order or our services, please send us a email luismartinez@elnachodesign.net